Returns & Refunds

Did you order the wrong product? We are more than happy to help you!

Please contact us as hello@pupsandsupps.com.au prior to returning your product. If 28 days have gone by since your purchase, unfortunately we are unable to offer you a refund.

To be eligible for a return, your item/s must be unused and in the same condition that you received it. It must be in the original packaging. Food & perishable goods that have been opened unfortunately cannot be returned.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges 

We are happy to replace any defective, damaged or incorrect items. Please email us at hello@pupsandsupps.com.au to discuss.

Please contact us for our return address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.